Please Read the terms & condition carefully as you will be bound by them

General Terms

Your contract is with Temala Realty Sdn. Bhd and Telang Usan Travel & Tours Sdn. Bhd. Usage of this website is on condition that you accept without variation. The terms and conditions set out here, in which Telang Usan Hotel Kuching and Miri may vary from time to time at its sole discretion, with or without notice to you, and you acknowledge that the usage of this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein.

In the Terms & Conditions: "we" or "us" or "Hotel" means Telang Usan Hotel Kuching, Telang Usan Hotel Miri and Telang Usan Travel & Tours (including, where appropriate, our employees, agents, and suppliers and all relevant insurers); "you" or "guests" means any and all person(s) for whom a hotel room or tourism service is booked.

The following terms and conditions create a legally binding agreement between you and us.

Definition

Booking confirmation number

A number will be issued to the guests who successfully completes their room booking process.

Cancellation charges

Any cancellations received after less than 24 hours prior to check-in are subject to a minimum of a one (1) night cancellation fee. Failure to arrive at our hotel will be treated as no-show and will incur a minimum cancellation fee of one (1) night per room.

Changes

Such changes are not limited to guest name, booking date(s), room type and any other changes which will be determined by us. Changes need to be made in writing/via e-mail.

Booking

You place a definitive booking with payment.

Cancellation

When you cancel your booking with us.

Check-in time

02.00 pm

Check-out time

12.00 pm

E-mail

An email to ask@telangusan.com will typically receive a reply within 3 working days.

Guest

A staying customer with us.

Service tax and charges

Malaysian service tax charged at the prevailing rate.
Tourism Tax charged at the prevailing rate.

Rate

Price charged for your room(s).

Security

Comprises security guards, CCTV and key lock system.

Reservation

All room reservations, enquiries, or cancellations please contact us at ask@telangusan.com Full payment for your accommodation must be made at the time of booking. All bookings will be charged via a payment instrument made available by us from time to time i.e credit or debit card, e-wallets (Touch ‘n Go, S Pay Global, GrabPay or Boost), online transfer or cash. Please note that your booking is only valid if you receive a valid reference number sent to your email address by Telang Usan Hotel Kuching or Miri. If you do not receive a booking confirmation number within 24 hours, please contact us at +60 82 415 588 or e-mail to ask@telangusan.com.
All bookings are subject to availability.

When you first book with us, you will be registered as a "guest" and you will be required to provide details of a credit card or cash option which will form part of your registration. We will bill you, your name and all payments for bookings made by you and will be shown as debits to your payment account statement.
Once your booking has been completed, a reference number will be issued. You should present this reference number upon check-in at the hotel, together with proof of your identity (NRIC/Passport) at the point of check-in. The person named in the booking must be the person that will actually be staying, failing which, we reserve our absolute rights to cancel the room or request the person named in the booking to be present during the check-in.
Your room will be held for your arrival until 09.00 pm on the day of your scheduled check-in - after which the booking will be deemed cancelled, unless we are informed of a check-in after 09.00pm.

For multiple bookings, in the event the guest fails to check-in on time at the booking date, we may, with sole and absolute discretion, accommodate a new guest to the hotel room(s) for the remaining booking terms without any further notice given to the guests. Upon that, the previous booking will be deemed cancelled.
Upon check-in, you will be required to provide your credit card for verification/ or pay a deposit for your stay. At the time of check-out from Telang Usan Hotel, your deposit will be returned to you (minus (if any) any amount deducted for damage and/or loss to our property).

Rooms

Rooms vary between Standard Single, Standard Double, Standard Twin and/or Family Room. During the booking process, should the type of room you require be unavailable, then alternative one will be provided. At all times during your booking process, please ensure that your booking reflects exactly as per your requirement i.e booking dates, room types, room rates, number of guest(s) etc in proper manner, failing which, we shall not be responsible and/or liable for your booking.

Daily cleaning takes place between 1000 hours to 1600 hours. If for any reason our housekeeping staff are unable to enter your room during the first attempt, then cleaning will only take place the following day.

Guest(s) are not allowed to bring in to the room the followings:

• Pets, livestock.
• Any non-prescribed drugs, flammable liquid, bio hazard, heavy machinery.
• Any electronic/electrical appliances which may interfere or obstruct with the hotel's computer network/systems.
• Any kitchen utensils for cooking purpose.
• Any other items which may disrupt directly or indirectly our hotel operation or interrupt other guests' stays.

Check-in And Check-out Time

• Check-In Time :- 02.00 pm onwards
• Check-Out Time :- 12.00 pm
• Time :-

If check-out is beyond 01.00 pm, an additional one (1) night's stay is subject to availability and an additional room rate in real time will be imposed without further notice to the guest.
Latest time of arrival is 09.00 pm on the booking date, failing which, your booking is deemed cancelled. We shall reserve our absolute rights to re-sell the room to our guest(s) without further notice to you.

Change and Cancelletions

Any cancellation or amendment of your booking MUST be made in writing minimum 24 hours before your scheduled check-in date. Failing which, a cancellation fee of one (1) night’s room rate will be charged.
In the event of a No-show, a minimum penalty charge of one (1) room night incurs. Rooms for subsequent nights will be released for sale. This condition is dependent on the respective terms associated with special packages and printed with the said special package.

Early departures prior to the original check-out date as per confirmed booking incur an early departure fee of one (1) room night. Subsequent nights will be released for sale.
Refunds, if any, will be credited to your payment account statement and are not transferable to any other parties. We aim to credit refunds within 10 working days.

For changes or cancellations of bookings made during special offers or promotions, the terms & conditions may vary. Please refer to the specific conditions applicable to the offer/promotion.
We reserve the right to cancel or change the conditions related to changes and cancellations without prior notice.

Promotion Terms and Conditions

The following terms & conditions apply to all promotions and offers offered by us. In addition to these Terms & Conditions, please ensure that you familiarize yourself with the specific conditions applicable to any promotion offered to you.

Promotions are only valid for the period and at the specific hotel as specified in the coupon/voucher.
We shall reserve absolute rights to hold on the coupon/voucher without any reason or/and may cancel the coupon/voucher without notice immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-

• Irregularities between the date, room number and services included occur,
• The payment for this coupon/voucher is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for this coupon has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
• The booking of our hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us;
• The coupon has been altered by anyone other than us or has been tampered with or defaced (in which case we reserve the rights to retain such coupon)

Promotion items and prices are subject to changes without notices.

No cash-ins i.e. exchange of cash will be allowed under any circumstances.

Damage

We reserve our absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while on the premises. We also reserve our absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, we shall commence legal proceedings against the guests without prior notice.

Right To Refuse Accommodation

We reserve our absolute rights to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-

• Such action is deemed necessary for reasons of safety or security; concern any unlawful activities, disturbance or which cause public nuisance which will affect the comfort of the other guests of the hotel;
• Your conduct, status, age or physical condition or the physical condition of your luggage is deemed such as to, (i) may cause harm, discomfort or (ii) involve any hazard or risk to yourself or other persons or to our property;
• You have committed misconduct on a previous stay and such conduct may be repeated;
• The applicable rate or any charges or taxes payable have not been paid, the payment of your room rate is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for the rate has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
• The booking of our hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us;
• The booking has been altered by anyone other than us or has been tampered with or defaced (in which case we reserve the rights to retain such booking documentation); and/or
• You do not register as the person stated on the booking or the person checking in cannot prove that he is the person named as per the booking (we reserve the rights to retain such booking documentation in such circumstances)

Limitation on Liability and Law

We are only responsible for your booking reservation and guarantee the same at the hotel on your date of arrival as per the reservation made by you.
We only warrant that the room, as described on our site, will be available to you.
We are not in a position to guarantee your safety against accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and we will not be responsible for any eventualities related to services booked through this site.

Whilst we make every effort to ensure that the material contained on the www.telangusan.com website is accurate, and all material published is in good faith, we do not warrant nor represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website. We will not be liable for any direct, indirect, consequential losses or damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.

We reserve the rights to retain your debit or credit card details and your consent to us debiting such amounts for which you are responsible for as a result of and in the event any damages caused to the room by you or your guest(s) during the stay. These amounts may be debited from your card without prior notification.
We will not be held responsible for any loss or damage of property left in or damaged as a result of being in your room during your stay. We have no responsibility for any property left behind/damaged as a result of your stay.

The various linked sites on our website allow for further link-up and interaction between you and the said sites for promotions and other interactive mediums. The inclusion of all website links on our website does not imply endorsement by us of such linked sites, or any association with its operations. We are not to be held responsible to either the said sites or you assessing the said linked websites, and are further not responsible for the content of the said linked sites, and do not make any representations regarding the content or accuracy of materials on the said site.
You are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
The laws of Malaysia shall apply to our website and the Terms & Conditions therein and court proceedings relating thereto may only be commenced in Malaysia.

Statutory Requirements: The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These requirements must be strictly observed by you, your guests and/or representatives at all times throughout your stay at the hotel

Data Protection

We will retain all personal information/data which you provide during booking in accordance with the Malaysian PERSONAL DATA PROTECTION ACT 2010. We may provide personal information to security and/or credit checking companies, credit and debit card companies, government and enforcement agencies and public authorities if so required, or as required by law. This may involve sending your personal information between different countries.

Disclosure

You consent to the disclosure of your personal information to us. We shall be entitled to disclose and you irrevocably consent to our disclosure of any information pertaining to you to such extent as we may at our sole and absolute discretion deem fit to any security and/or credit checking companies, credit and debit card companies, regulatory bodies, government and enforcement agencies and public authorities if so required, or as required by law; service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party whomsoever as we may, at our sole and absolute discretion, deem fit.

Any disclosure by us of the information referred to in this provision will not render us liable to you for any claim, loss, damage (including direct or indirect damages or loss of profits or savings) or liability howsoever arising whether in contract, negligence, or any other basis arising from or in relation to:

• The release or disclosure of the information by us; and/or
• The information being incorrect, erroneous or misstated; and/or
• Reliance on the information, whether caused by us or other third party's omission, misstatement, negligence or default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in updating or notifying any changes in the information or otherwise howsoever.

Trademarks, etc.

The material on the www.telangusan.com website is our property. You may download or use the material on the website for your own non-commercial and private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained our prior permission in writing.

All trademarks, marks, materials used on our website directly linked and associated to us are owned by the Temala Realty Sdn. Bhd.

Website

We reserve the rights to cancel, amend or vary at any time the arrangements featured on the www.telangusan.comsite without prior notice.
Conflict between English text and other language text - if there is any conflict or discrepancy between the English text of terms and conditions of this agreement and any translation thereof, the English text shall prevail.